Woshify

Privacy Policy

How we collect, use, and protect your personal information.

This Privacy Policy explains how Woshify (“we”, “us”, or “our”) collects, uses, and protects your information when you use our mobile application and related services.

1. Information We Collect

  • Account details: name, mobile number, email address, and profile information you provide.
  • Order details: pickup address, preferred time slots, selected services, and order history.
  • Device & usage: app usage data, device type, and notifications preferences.
  • Support messages: content you send through Contact Us, including optional images.
  • Location: approximate or precise location (when permitted) to show nearby stores and enable pickup/delivery.

2. How We Use Your Information

  • To create and manage your account
  • To process pickup requests and orders
  • To communicate order status, offers, and support replies
  • To improve app performance and customer experience
  • To prevent fraud and keep the platform secure

3. Sharing of Information

We may share necessary order and contact details with partner laundry shops and delivery partners to complete your service. We do not sell your personal information. We may share data with payment gateways and service providers only as needed to operate the app, or when required by law.

4. Data Security

We take reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We keep your information only as long as needed for providing services, legal obligations, dispute resolution, and business requirements.

6. Your Choices

  • Update profile details from the app
  • Manage notification preferences on your device
  • Contact us to request correction or deletion of personal data where applicable

7. Children’s Privacy

Our services are intended for users who can form a legally binding contract. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

For privacy-related questions, contact us through the Contact Us section in the app or email us at the support email shown on our About Us page.